Refund and Return Policy

Last updated: 07/2026

1. Purchases Made Through Third-Party Sellers

If you purchased a product through a link on this Website and the payment was processed by another company, all refund, cancellation, exchange, shipping, access, and billing requests must be submitted directly to the seller identified on:

• Your order-confirmation email.
• Your receipt, invoice, or card statement.
• The checkout page used to complete the purchase.
• The product provider’s support or refund page.

We do not have access to every seller’s payment system and may be unable to issue, approve, deny, or track a refund on the seller’s behalf.

2. Physical Products

For physical products sold directly by us, the following terms apply unless a product page states otherwise:

• Return request period: 30 days from confirmed delivery.
• Items must be unused, undamaged, and returned with original packaging.
• Proof of purchase is required.
• Return authorization must be obtained before shipping an item back.

For hygiene, health, safety, customization, clearance, or other lawful reasons, certain products may be non-returnable once opened or used. Any such restriction will be disclosed before purchase where required.

3. Damaged, Defective, or Incorrect Items

Contact order-digital.com within 30 days after delivery and include the order number, a description of the problem, and clear photographs where appropriate. We may offer a replacement, refund, store credit, or another remedy as required by applicable law.

4. Digital Products and Services

Due to the immediate nature of digital delivery, downloaded, accessed, streamed, activated, or consumed digital products may be non-refundable unless:

• The seller’s stated guarantee provides otherwise.
• The product is materially defective or inaccessible.
• A refund is required by applicable consumer law.

For subscriptions, cancellation generally prevents future renewal but does not automatically refund previous billing periods unless the seller’s terms or applicable law provide otherwise.

5. Order Cancellation

Cancellation requests should be submitted as soon as possible. Physical orders cannot always be canceled after processing or shipment. Digital orders may be fulfilled immediately and may not be cancelable after access is provided.

6. Refund Processing

Approved refunds are generally issued to the original payment method. Processing time may vary by seller, payment provider, bank, card network, and country. A refund appearing on an account may take [NUMBER] business days after approval.

7. Shipping Delays and Lost Packages

Contact the responsible seller regarding delays, tracking, customs, lost shipments, or failed delivery. If we are the direct seller and cannot ship within the stated period, we will provide options required by applicable law, which may include consent to a revised delivery date or a refund.

8. Chargebacks

Before initiating a payment dispute, please contact the seller’s customer-support team so they have an opportunity to investigate and resolve the issue.

9. Statutory Consumer Rights

Nothing in this Policy limits non-waivable rights or remedies available under applicable consumer-protection law.